hoki55 FAQ

On the login page, click "Forgot password?" and enter your email or username. We will send you a reset link to your registered email address. Click the link, create a new password, and sign in. If you do not receive the email within a few minutes, check your spam folder or contact our support team. We recommend using a strong password with uppercase, lowercase, numbers, and symbols to keep your account secure.

We ask for a government-issued photo ID such as a KTP, passport, or driver's license, and proof of address such as a recent utility bill or bank statement. Documents must be clear, complete, and valid. Upload them through the Account section in the app or website. Verification usually completes within one business day. After verification, you can withdraw to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet without further delays.

We support deposits in a range of amounts depending on your chosen payment method. mobile banking, local payment, and online payment typically allow smaller deposits suitable for casual users, while bank transfers via e-wallet, mobile banking, local payment, and online payment support larger amounts. Exact minimums and maximums are shown in the Cashier section when you select a payment method. There are no fixed deposit amounts — you choose what suits your budget. Deposits are processed instantly for e-wallets and within a few minutes for bank transfers.

Deposit fees vary by payment method and are shown before you confirm. Some methods like e-wallet may have no fee, while others may charge a small percentage. Withdrawal fees depend on your chosen method and account status. After KYC verification, most withdrawals to mobile banking, local payment, online payment, e-wallet, mobile banking, or bank accounts have minimal or no fee. Check the Cashier section for exact fees before you transact. We aim to keep fees transparent and competitive.

Read our Terms and Conditions to understand account rules, betting limits, and dispute resolution. For football betting on Liga 1, Piala Indonesia, Piala AFF, and Champions League, learn the difference between 1X2 markets (win/draw/loss), handicap markets (goal adjustments), and over/under markets (total goals). For live-dealer tables like blackjack and roulette, understand the house rules and payout rates. For slots like Aviator and Sweet Bonanza, note that outcomes are random and determined by a certified algorithm. Our Legal Notice explains jurisdiction restrictions.

We provide account-control tools in the Settings section: you can set daily, weekly, or monthly spending limits on your account, pause your account temporarily, or request permanent closure. You can also review your betting history, check your balance, and update your contact details. These tools help you manage your account according to your preferences. If you need to adjust limits or close your account, contact our support team and we will process your request within one business day.

We reward active users with a loyalty tier system. As you place bets and play games, you earn points that move you up tiers — Bronze, Silver, Gold, and Platinum. Higher tiers unlock benefits such as faster withdrawals, higher betting limits, and exclusive promotions during major tournaments like Idul Fitri, Idul Adha, and Imlek. Your tier status is shown in your Account section. Points do not expire as long as your account is active. Tier benefits are applied automatically when you reach each level.

In the app or website, go to the Help or Support section and select "Open a ticket." Describe your issue, attach any relevant screenshots, and submit. Our support team will review your ticket and respond via email or in-app message. Response times depend on ticket volume, but we aim to reply within business hours. For urgent issues, you can also reach out through the contact form on our website. Include your username and account email so we can locate your account quickly.